Support

Refund & cancellation policy.

Plain rules, applied fairly. Try both tools for free before you ever pay — that's what the free trial is for.

Last updated: July 4, 2026

The short version: unused credit packs are fully refundable within 14 days of purchase. Once you start spending a pack's credits, that pack is no longer refundable, because the AI compute behind each generation is consumed the moment it runs. There is no subscription, so there is never anything to cancel.

1. What you're buying

Nuvika sells one-time credit packs — digital goods delivered electronically as account credits. Credits are spent on AI headshot generations and photo restorations (5–8 credits per finished image). There is no subscription, no trial-that-converts, no recurring billing of any kind.

2. 14-day refund for unused packs

If you purchased a pack and have spent none of its credits, you may request a full refund within 14 days of the purchase date. No questions, no forms — one email is enough.

3. Partially used packs

Each generation consumes real AI compute the moment it runs, so once any credits from a pack have been spent, the pack is no longer eligible for a standard refund. That said, we review genuine quality problems case by case — if the service repeatedly failed to deliver usable results, write to us and we'll make it right, up to and including a pro-rated or full refund at our discretion.

4. When we'll always refund you

  • You were charged but the credits never reached your account (after we've had a chance to fix delivery).
  • You were charged twice for the same order.
  • A verified technical fault on our side made the service unusable and we couldn't fix it within a reasonable time.

5. What refunds don't cover

  • Taste. AI portraits are previewable for free before you buy — "I don't like how I look" on a spent pack isn't a refundable fault.
  • Results degraded by very low-quality source photos (blurry, tiny, heavily obstructed faces), where the free trial would have shown the same limitation.
  • Packs purchased more than 14 days ago with credits untouched — contact us anyway; we'll usually make it right, we just can't promise a refund.

6. How to request a refund

  1. Email Qiu60ge871@163.com from the address you used at checkout.
  2. Include your Stripe receipt (or the receipt number) and your account email.
  3. We reply within 1 business day and, when approved, issue the refund immediately.

Refunds are returned through Stripe to your original payment method. Banks typically post them within 5–10 business days.

7. Chargebacks

Please talk to us before disputing a charge with your bank — nearly every problem is faster to fix by email, and a refund from us reaches your card sooner than a dispute resolution. Accounts associated with fraudulent chargebacks may lose access to unspent credits.

8. Cancellation

Because every purchase is one-time, there is nothing to cancel and nothing that auto-renews. Buying a pack never enrolls you in anything.

9. Questions

Anything unclear? Contact us — we'd rather explain the policy up front than argue about it later.